Course details
This course is aimed at all managers, registered managers, supervisors, HR staff and aspirant managers.
One of the most challenging parts of managing performance is initiating conversations around sensitive topics. Being able to tackle contentious issues in a balanced, calm and consistent way is a valued skill in all areas of working life and can improve a line manager’s credibility with their team.
This course covers ways of addressing sensitive subject matters like bullying, emotional issues, resistance to criticism and poor performance. The event includes practical exercises where you will get hands on experience of how to manage discussions around a range of awkward subjects including personality clashes, discipline and conveying dismissal.
This training session will be delivered by an Acas trainer whose experience and expertise of the workplace is geared towards providing down-to-earth advice and practical solutions. The training sessions are kept to small groups which allow delegates to discuss issues with the trainer, interact and share experiences with delegates from other organisations.
Eligibility
Our free training offer is only available to social care providers that support individuals living in Leeds.
Our traded leadership and management training offer is open to all social care providers.
Is your organisation registered?
Your organisation must be registered with us to make bookings.
If your organisation is registered, you will need to contact a designated manager or responsible person within your organisation. This person is responsible for authorising, allocating, and assisting you in accessing the training.
How to register
You can request a registration form from us by emailing bsc.training.administration@leeds.gov.uk.
Get help booking a course
If you are registered but cannot book a course, contact the Business Support Centre:
Email: bsc.training.administration@leeds.gov.uk
Phone: 0113 378 5274 (Monday to Friday, 8am to 4pm)
Booking as a registered manager
If you are already registered with us you can book places on this training course by signing in to our learning management system: